FAQ

Information Technology

Learning To Live In A Technical World


FAQ

Frequently Asked Questions
1.What is my username and password ?
2.What do I do if I forget my password ?
3.How do I access my voicemail ?
4.What do I do if I forget my voicemail password ?
5.What is my email address ?
6.What is IT and what support do they offer ?

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What is my username and password ?
If you submitted a request form for an account to be created, your username will be your first initial and last name. For example, if the user's name is John Smith then his username will be "jsmith". Unless there are duplicate accounts, then we will use the first 2 initials and last name (I will inform you if this is true). The default password is "password", you will be prompted to change your password when logging on for the first time. Your new password must consist of a minimum of any 8 alphanumeric characters.

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What should I do if I forget my password ?
Please submit an IT request form for your password to be reset. I will reset it back to "password", you will be prompted to change your password once again when you login.

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How do I access my voicemail?
To access your voicemail, press the voicemail button on your phone. It will prompt you for your password.  The default password for your voicemail is "0000".  You may either retrieve your voicemail from your phone or a copy of the voicemail will be emailed to your school email account as an attachment.

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What should I do if I forget my voicemail password ?
Please submit an IT request form for voicemail password reset. I will reset it back to "0000".

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What is my email address ?
Your assigned email address for Pinal County Schools is (username)@pinalk12.org. For example, if the user's name is John Smith, then his email address will be "jsmith@pinalk12.org".

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What is IT and what support do we offer?
"IT" is an acronym for Information Technology. We support your technology needs. We are responsible for providing you and our students proper technology to better their education experience. We provide training and support to help enhance your ability to use technology in the classroom.

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Contact

Pinal County School Office ESA
75 N. Bailey
P.O. Box 769
Florence, AZ 85132-0769
Phone: 520-866-6565
Fax: 520-866-6973

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